Privacy policy

Privacy Policy

This policy explains how Apex Precision Parts (Pty) Ltd ("we", "us") collects and uses your personal information, in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Last updated: 21 October 2026.

1. Responsible party

Apex Precision Parts (Pty) Ltd (registration number 202654880507), 4 Torlage Road, New Germany, 3620, KwaZulu-Natal, South Africa. Email admin@apexprecisionparts.co.za, WhatsApp +27 71 151 6897.

2. Information Officer

Our Information Officer is Frans Smit (director). Contact: admin@apexprecisionparts.co.za or +27 71 151 6897, at the address above.

3. What we collect

Name, email, phone/WhatsApp number, delivery and billing address.
Order details, and vehicle details you give us for fitment checks (make, model, year, wheel sizes, photos).
Payment records such as proof of payment. We do not collect or store your card or online banking login details.
Messages you send us by email, WhatsApp or our contact form.
Basic device and browsing information collected by our website platform through cookies.

4. Why we use it

To check fitment, process and deliver your order, and confirm payment.
To answer questions and handle returns and warranty claims.
To keep records required by law (for example tax and consumer protection records).
To run, secure and improve our website.
To send marketing only if you have agreed to it. You can opt out at any time.

We process your information to perform our contract with you, to meet legal obligations, for our legitimate interests, or with your consent.

5. Who we share it with (operators)

We only share what is needed with service providers who process information on our behalf and must keep it secure:

Shopify â€“ our online store and checkout platform.
Capitec Bank â€“ receiving your EFT payment and refunds.
Courier companies â€“ delivering your order (name, address, phone).
Email and messaging providers (such as WhatsApp) used to communicate with you.

We do not sell your personal information. We may disclose information where the law requires it.

6. Cross-border transfer

Shopify stores and processes store data on servers outside South Africa (including in Canada, the USA and Ireland). These transfers are made under section 72 of POPIA, as necessary to perform our contract with you, and Shopify is bound by data protection obligations that give a level of protection substantially similar to POPIA.

7. How long we keep it

We keep order and payment records for at least 5 years for legal and tax purposes, and other information only as long as needed for the purpose it was collected.

8. Security

We take reasonable technical and organisational steps to protect your information against loss, damage and unauthorised access. If we believe there has been a security breach affecting you, we will notify you and the Information Regulator as POPIA requires.

9. Your rights

You may ask us whether we hold your information and for a copy of it; ask us to correct or delete it; object to processing, including direct marketing; and withdraw consent where we rely on it. Contact our Information Officer at admin@apexprecisionparts.co.za. We may need to confirm your identity first.

10. Complaints

Please contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the Information Regulator (South Africa):

Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Complaints (POPIA Form 5): POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za Â· 010 023 5200 Â· toll-free 0800 017 160
Website: inforegulator.org.za