Refund policy

Returns, Refunds and Warranty Policy

This policy of Apex Precision Parts (Pty) Ltd follows the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA). Nothing in it limits your rights under those Acts, and nothing excludes any liability that cannot be excluded by law.

1. Cooling-off period (online orders)

Under section 44 of the ECTA you may cancel an online order without reason and without penalty within 7 days of receiving the goods. The goods must be returned unused, undamaged and not fitted to a vehicle, where possible in their original packaging. The only charge to you is the direct cost of returning the goods. We refund the full amount paid within 30 days of cancellation.

2. Defective goods (6-month warranty)

Under sections 55 and 56 of the CPA, if a product is defective, unsafe or not fit for its purpose, you may return it within 6 months of delivery and choose a repair, replacement or refund.

3. What the warranty does not cover

The warranty covers defects in materials and manufacture. It does not cover damage or failure caused by:

  • incorrect fitment or product selection, including fitting against our confirmed fitment advice;
  • wrong torque, use of an impact gun, or not re-torquing after 50–100 km;
  • racing, track days, competition or motorsport use;
  • overloading the vehicle or exceeding its rated load or towing capacity;
  • off-road abuse, such as jumps, rock strikes or extreme articulation;
  • impact damage, accidents, kerb strikes or potholes;
  • modification, re-machining or repair by anyone other than us;
  • corrosion from lack of cleaning (our spacers are not anodised), and normal wear and tear.

4. Wrong fitment

Please confirm fitment with us on WhatsApp before ordering. If we confirmed the wrong part for your vehicle, we will exchange it at our cost.

5. How to make a return or warranty claim

  1. Contact us on WhatsApp +27 71 151 6897 or email orders@apexprecisionparts.co.za with your order number, a description of the problem and clear photos of the part (and of how it was fitted, if fitted).
  2. We will reply with a return reference and instructions. Please do not keep using a part you believe is defective.
  3. Return the goods for inspection to: Apex Precision Parts (Pty) Ltd, 4 Torlage Road, New Germany, 3620, KwaZulu-Natal, South Africa.
  4. We inspect the goods and tell you the outcome, normally within 10 working days of receiving them.
  5. If the goods are defective, you choose a repair, replacement or refund in line with the CPA, and we refund your reasonable return delivery cost.

6. Refunds

Approved refunds are paid by EFT to the bank account you give us, for the amount you paid (including the original delivery cost where the full order is returned under the cooling-off or defect rules). Apex Precision Parts (Pty) Ltd is not registered for VAT; no VAT is charged.